Customer Service At Air Canada Jazz
For anyone who hasn’t read about the NYC trip Ali and I took back in October 2005, one of my pieces of luggage was stolen off the carousel at New York’s La Guardia airport. But luckily it was recovered as an abandoned bag within the LGA airport somewhere and Air Canada was good enough to deliver the back to me later that evening.
But really, this wasn’t Air Canada’s fault. This is a security issue at LGA. If they’d had better security at the airport this could have been potentially been prevented. And yet, Air Canada bears the cost as they are responsible for my luggage from the time it is checked in until the time I pick it up at the destination. I got my luggage back that night so I was very appreciative of Air Canada’s efforts. But since I was a baggage handler back in high school, I also know how expensive (big picture) it is to return luggage to passengers after the fact. So I took the time to write Air Canada a letter to express my appreciation and to explain that this wasn’t their fault and that this is something that should be address with the LGA airport authority.
And that was the last I heard of that. Until, that is, last Friday when I received an envelope in the mail from Air Canada Jazz. Inside was a personalized letter expressing regret at the troubles I experienced along with a cheque for $50 to ”put towards the cost of replacing my lost shoes and belt.” And I’m not making this up. An employee at Air Canada Jazz took the time to write me a personalized letter, hand write a cheque and mail it to me. I was already a big fan of Air Canada because I’ve never had anything but great service from AC. If this is a sign of the way Air Canada (and Jazz) are treating customers that experience problems then I can’t see myself ever favouring any airline other than Air Canada.
Mon, 09 Jan 2006 15:28 Posted in General
